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Frequently Asked Questions
0166-29-3255
Check-in time,Check-out time
Check-in 15:00, Check-out 10:00.
It depends on your accommodation plan. Please confirm it.Is early check-in possible?
If you wish to check in early, we accept 1000 yen per room per hour.
Early check-in is possible from 13:00 at the earliest.
If you wish, ple…Continue readingCan I check in late?
Yes.There are no particular restrictions, but the door on the first floor will close after 24:00.
Please contact the front desk by interphon…Continue readingCan I extend my check-out time?
Check-out can be extended by 1 hour by adding an additional charge of JPY 1,000 (tax included) per room to the accommodation plan.
*It can b…Continue readingLuggage storage before check-in and after check-out
The front desk can handle this matter.
Please do not hesitate to contact us.Can I leave the parcel sent by courier?
It will be stored at the front desk.
Please fill in your name and the date of your stay on the bill when sending it over.
Please contact us …Continue readingCan i have no meals
Yes.Depending on the date and room type, there is also a plan without meals.
Alternatively, please contact us by phone (0166-29-3255).Can I bring children and toddlers? Please tell me the room rate
Children and infants are also welcome to stay.
The room rate for children and infants is as follows.
■Junior high school students and above…Continue readingCan i stay with my pet
I am sorry.
No pet is allowed.
If you have any questions, please contact us by phone (0166-29-3255).Please tell me the availability
Please check the URL below as room availability status changes depending on date and the number of people.
https://yshotel-asahikawa.com/
A…Continue readingPlease tell me the room rate
The room rate may be changed depending on date and the number of guests. Please check the detail from the URL below.
https://ysasahikawaeki…Continue readingWhen can I make a reservation in advance?
Reservation is available up to 6 month ahead.Please check details from the URL below.Can I change my accommodation plan?
The reserved accommodation plan cannot be changed.
To change your reservation, please cancel it first and then make a new reservation.Can I change the room
The reserved guest room type cannot be changed.
To change your reservation, please cancel it first and then make a new reservation.How long can I change the number of people?
It is possible until 2 days prior to check-in.
Please contact us by phone (0166-29-3255).
Please understand that room type changes and cance…Continue readingWhen will the cancellation fee be charged?
Cancellation fees are as follows.
■2 days prior to check-in:20%
■The day before:80%
■On the day of arrival:100%
■Cancellation without any co…Continue readingAre there any closed days
Basically, it is open all year round.
We will notify you in advance when the museum will be closed due to renovation work.Is there a parking lot.Please tell me the parking fee
■Parking lot information■
① Behind the hotel (in front of Times Tsuruha Building Asahikawa Station) 1,200 yen per night Accessible
(If you…Continue readingIs there a covered parking lot
Yes.The affiliated Times PARKING is covered.(Some parts are not covered)
Those who use the covered parking lot can park up to a height of 2.…Continue readingCan I use the parking lot for large cars?
You can park your car if it is a general HIACE.
The parking lot can be parked within a size of 5m in length and 1.9m in width.
*If you are a…Continue readingAbout car deposit before check-in and after check-out
Yes.It is possible to leave your car, but an additional fee will be charged if you leave your car between 2pm and 2pm the next day.
From 7:0…Continue reading
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Reservation / Inquiry
If you have any questions, please contact us.