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  2. Frequently Asked Questions

Frequently Asked Questions

  • Can I use a credit card to pay for accommodation?

    Yes.Credit cards below can be used.
    ■Diners Club(Diners Club)
    ■American Express(AMEX)
    ■UnionPay Card
  • Can you make a wake-up call

    Please use the alarm clock in the guest room for wake-up calls.
    Please contact extension number 9 for how to use it.
  • Is there a restaurant on site?Please tell me the business hours

    The restaurant serves breakfast only.
    Business hours are from 6:30 to 9:30.
    At the breakfast venue, we have changed so that indoor clothes aContinue reading
  • Is it possible to move inside the facility with indoor clothes (yukata) or slippers?

    Yes.Regarding the use of the large communal bath, you can use it in indoor clothes and slippers.
    In addition, at the breakfast venue, we havContinue reading
  • Can I exchange foreign currency?

    I am sorry.Foreign currency cannot be exchanged.
    There is a foreign currency exchange machine at the front AEON Mall
  • Where is the nearest station

    1 minute walk from JR Asahikawa Station
  • Is there a room for children and toddlers?

    There is no room exclusively for children.
    We have Western-style twin rooms and Western-style semi-double rooms.
  • What are the amenities

    The following amenities are available in all guest rooms.
    ■Monk's working clothes
    ■bath towel
    ■shampoo riContinue reading
  • Do you have a massage?How can i use it

    (Please call us directly from the customer)
    *You cannot connect to an outside line from the telephone installed in the guest room.PlContinue reading
  • Is there a large communal bath?Please tell me the usage time

    Yes, it is on the 12th floor.
    ○Large communal bath usage time from 15:00 to 10:00 the next day
    ○Sauna usage time 15:00 to 24:00
  • How many baths are there in the public bath

    There is one large public bath each for male and female.
    We have 2 bathtubs (indoor bath and cold bath) and 1 sauna, so please enjoy it.
  • At which time does breakfast begin

    ○Breakfast hours 6:30 to 9:30
  • Is breakfast a room meal?

    Breakfast cannot be served in guest rooms.
    Japanese and Western buffets are available at the restaurant venue.
  • Please tell me how to confirm the reservation

    ■When it is reserved from the official Homepage
    Please check from this page.

    ■When reserved directly by phonContinue reading
  • Do you have an air conditioner

    Yes.All rooms are air-conditioned.
    There is an air conditioner control panel on the wall next to the bed.
    From that panel, it is possible toContinue reading
  • Do you sell beer?Please tell me the beer fee

    There is a vending machine on the 12th floor.
    Alcohol is sold only on the 12th floor.
    A 35ml can costs 250 yen, and a 500ml can costs 300 yeContinue reading
  • Can i go out

    Yes.There is no curfew.You are free to go out.
    *The front entrance is locked at 24:00 and can be unlocked by remote control with a card key Continue reading
  • Can you see the picture of the room

    Photos are posted on each internet site and homepage.*The image is a twin room
  • Please tell me the size of the bed

    Bed size depends on room type.

    Twin Room:Length 195 cm x width 120 cm
    Semi-double Room:Length 195 cm x width 140 cm
  • Is the bath in the room separate from the bath and toilet?

    No.It is a bathtub with a toilet.
  • Can you open the window of the room

    Yes.Windows can be opened and closed in all rooms, but the opening range is small.
  • Can I eat in a private room

    You cannot eat in a private room.
  • Where is the nearest bus stop

    There is a bus touch in front of the hotel, and buses to major tourist spots such as Asahikawa Airport (Platform 9) and Zoo (Platform 6) depContinue reading
  • Can I change the check-in time?

    Yes.Check-in time can be changed at the front desk.
    Please call us.
  • Please tell me the email address of the accommodation

    The email address for inquiries is as follows.
  • How many rooms are there in the property

    There are 101 semi-double rooms and 59 standard twin rooms.
  • Can you see fireflies in the area?

    No.There is no place to see fireflies in the surrounding area.
  • Do you sell cakes

    We do not sell cakes in this facility.
  • Do you have a locker

    There are no lockers in the facility.
    Guests can store their luggage free of charge before check-in and after check-out.
    Please contact the Continue reading
  • Is there a bicycle parking lot?Please tell me the bicycle parking fee

    Yes.Please use the bicycle parking space in front of Asahikawa Station in the Times Tsuruha Building Asahikawa-Ekimae
    We will guide you freeContinue reading

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