Frequently Asked Questions

There is a children's corner in the lobby.

No.We do not have computer.Please understand.

It's the 12th floor.
*The public bath is on the 12th floor of the top floor.

Yes.We rent chopsticks.
In addition to chopsticks, we also rent spoons, forks, and plates.
Please contact the front desk if you have any req…Continue reading

There are no lockers in the facility.
Guests can store their luggage free of charge before check-in and after check-out.
Please contact the …Continue reading

It is located in the elevator hall from the 4th floor to the 12th floor.
You can use it 24 hours a day, whenever you like.

We have a small amount available in the children's corner.

There are picture books in the children's corner.

Yes.Regarding the use of the large communal bath, you can use it in indoor clothes and slippers.
In response to many requests, we have chang…Continue reading

I am sorry.Foreign currency cannot be exchanged.
There is a foreign currency exchange machine at the front AEON Mall

Please contact the front desk.

Please also use Tsuruha Drug 1st floor of the facility.
■Tsuruha Drug Asahikawa-Ekimae Store
Opening Hours:F…Continue reading

It is available as rental equipment.
Please contact the front desk.(Extension number 9)

Free instant coffee is available for each guest in all rooms.

We do not have BBQ facility.Please understand.

Yes.The property has two elevators for guests.

Please feel free to take our brochure which is available at the lobby in front of the front desk.
If you wish to send it by mail, please con…Continue reading

There is no curling iron, so please bring your own if you need it.

We rent irons for free.
Please contact the front desk.(Extension number 9)

A TV is available in all guest rooms.

There are no events in the hotel.

The phone number is as follows.
TEL 0166-29-3255
FAX 0166-24-0288

Signal depends on devices.
docomo・ ・ ・There is no problem with radio waves
au・ ・ ・There is no problem with radio waves
SoftBank・ ・ ・There is…Continue reading

Free wi-fi service is available in all rooms and area.
Available with your smart phone, tablet and wi-fi equipped device.
Connection setting…Continue reading

Available for use.

Valuables are not stored at the front desk.
Thank you for your understanding.

For safety management, we basically lock the key between 0:00 and 6:00, but if it is later than that, hold the card key over the sensor.The …Continue reading

There is no observatory at this facility

There is a smoking area on the 3rd floor.

We do not have an amusement arcade.

We do not have a health salon.