Frequently Asked Questions

Rilassa
(Please call us directly from the customer)
*You cannot connect to an outside line from the telephone installed in the guest room.Pl…Continue reading

■When it is reserved from the official Homepage
Please check from this page.
https://yshotel-asahikawa.com/

■When reserved directly by phon…Continue reading

Only the large communal bath on the 12th floor is available.

Please call the number below and let us know the detail such as "when", "where" and "what" you have lost.
We will get back to you since it m…Continue reading

In an emergency, we will perform an emergency siren and an emergency broadcast.
Please follow the guidance of the staff and use the emergenc…Continue reading

It depends on the time of year, but compared to the city center, it feels much cooler (cold).
We recommend you to bring warm clothes since i…Continue reading

In front of Asahikawa Station is AEON Mall In front of Asahikawa Station of In front of Asahikawa Station.
How about souvenirs and shopping?

There is a souvenir shop inside Asahikawa Station, so please use that.

We do not arrange hostesses and Geisha girls.

Yes, available.
It takes some time. Please use the laundromat if you are in hurry.
*Estimated finish time:Delivered at 18:00 on the day of …Continue reading

Beauty spa and massage is not recommended for pregnant women.

We do not have a meeting room.Please understand.

Earphones are not available for rental.

There is no rental of playing cards.

We do not sell diapers.
Tsuruha Drug is located on the first floor of the building where the hotel is located.
Please use this.(From 7:00 to…Continue reading

We do not have beach goods.

We do not have a shop.
There is a convenience store about a minute's walk from the facility, so please use that.