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Frequently Asked Questions
0166-29-3255
Can I make an international call from my room?
I am sorry.International calls are not available.Please tell me the recommended room
For couples and families, we recommend the "Twin Room" (21 to 23㎡).
On a clear day, you can enjoy the view of Daisetsu Mountains, so please …Continue readingIs there a room with an open-air bath?
We do not have guest rooms with private out-door bath.Do you have a smoking room
All rooms are non-smoking.
If you want to smoke, please use the smoking area on the facility (3rd floor).Do you have a non-smoking room
All rooms are non-smoking.Please refrain from electronic cigarettes.Can you lay out the futon
All rooms are Western-style rooms (beds), so futons are not available.Do you have an extra bed
Unfortunately, we do not have extra bed.
Please reserve another room when you need an extra bed.Do you have a crib or a baby comforter?
We can lend the following items for infants, free of charge.
■Crib
■Bed guard
Please contact us by phone (0166-29-3255) at the time of book…Continue readingDo you have room service?How can i use it
Room service is not available, but vending machines are available on the 7th, 9th, and 12th floors (alcoholic beverages are available only o…Continue readingIs the bath in the room a hot spring?
In guest rooms, hot water (cold mineral spring water heated up at the right temperature for bathing) is available for taking a bath.Is the room barrier-free?
Partially universal design.
The room has a step in the bathtub.Can I use the internet in my room
Free wi-fi service is available in all rooms and area.
Available with your smart phone, tablet and wi-fi equipped device.
Connection setting…Continue readingHow big is the room
The size of the guest rooms are as follows.
・Twin rooms:21-23㎡
・Semi-double guest room:15.5㎡How is the view from the room
On a clear day, you can see the Daisetsuzan Mountains from the twin rooms.
*There are some rooms with less enjoyable view depending on room …Continue readingCan I pay the room rate one by one?
Yes.You can pay one by one.
*Payment may take some time.Please come to the front desk with plenty of time.Can I get an invoice and transfer it later?
No.Invoice payments cannot be accepted.
Please understand.Can I pay the accommodation fee first?
Yes.The facility basically requires payment at check-in.
You can also pay for the previous schedule (advance reservation fee), please come t…Continue readingCan I get proof of accommodation
Yes.Accommodation certificate can be issued.Please contact us at check-in.Gift vouchers that can be used for payment of accommodation charges and services on site
What are the gift cards, gift certificates, and accommodation vouchers?Please tell me the details (Terms of use, usage, etc.)
I am sorry, b…Continue readingCoupons that can be used for payment of accommodation charges and services within the facility
What are the discount coupons?Please tell me the details (Terms of use, usage, etc.)
I am sorry, but it is not available for use.Can I use electronic money to pay for accommodation?
I am sorry, but it is not available for use.What are the payment methods for accommodation charges?
Cash and credit cards can be used.
You can also use online card payment on Jalan net.Please tell me the address of the accommodation
The address is as follows.
〒070-0030
9-2-17 Miyashita-dori, Asahikawa City, Hokkaido PrefecturePlease tell me the congestion situation of the road to the accommodation
National Route 40 is crowded during the morning and evening hours.Please be careful.Do you need tire chains on winter roads?
Tire chains are required from November to March every year.
We recommend mounting studless tires.Is there a toilet on the shuttle bus
I am very sorry.We do not have transportation services.Is there a transfer?How can i use it
I am sorry, but we do not provide shuttle service.
JR Asahikawa Station is in a good location next to JR Asahikawa Station.Can I leave my car before check-in or after check-out?
Yes.It is possible to leave your car, but a separate fee will be charged except from 14:00 to 11:00 the next day.
From 7:00 to 17:60 220 yen…Continue reading
Reservation / Inquiry
If you have any questions, please contact us.