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- Frequently Asked Questions
Frequently Asked Questions
0166-29-3255
Is there a restaurant on site?Please tell me the business hours
The restaurant serves breakfast only.
Business hours are from 6:30 to 9:30.
At the breakfast venue, we have changed so that indoor clothes a…Continue readingCan I use a credit card to pay for accommodation?
Yes.Credit cards below can be used.
■Visa
■JCB
■Diners Club(Diners Club)
■Mastercard
■American Express(AMEX)
■UnionPay Card
etc.Can you make a wake-up call
Please use the alarm clock in the guest room for wake-up calls.
Please contact extension number 9 for how to use it.Can I exchange foreign currency?
I am sorry.Foreign currency cannot be exchanged.
There is a foreign currency exchange machine at the front AEON MallIs there a room for children and toddlers?
There is no room exclusively for children.
We have Western-style twin rooms and Western-style semi-double rooms.What are the amenities
The following amenities are available in all guest rooms.
■bedding(Futon)
■Monk's working clothes
■towel
■bath towel
■toothbrush
■shampoo ri…Continue readingDo you have a massage?How can i use it
Rilassa
(Please call us directly from the customer)
*You cannot connect to an outside line from the telephone installed in the guest room.Pl…Continue readingIs there a large communal bath?Please tell me the usage time
Yes, it is on the 12th floor.
○Large communal bath usage time from 15:00 to 10:00 the next day
○Sauna usage time 15:00 to 24:00How many baths are there in the public bath
There is one large public bath each for male and female.
We have 2 bathtubs (indoor bath and cold bath) and 1 sauna, so please enjoy it.Is breakfast a room meal?
Breakfast cannot be served in guest rooms.
Japanese and Western buffets are available at the restaurant venue.Please tell me how to confirm the reservation
■When it is reserved from the official Homepage
Please check from this page.
https://yshotel-asahikawa.com/
■When reserved directly by phon…Continue readingIs there a pharmacy or drug store nearby
Drugstores that sell over-the-counter drugs
This is Tsuruha Drug on the 1st floor of the hotel.Do you have any medicine?
Please contact the front desk.
Please also use Tsuruha Drug 1st floor of the facility.
■Tsuruha Drug Asahikawa-Ekimae Store
Opening Hours:F…Continue readingIs there a parking lot for motorcycles?Tell me the parking fee
It is possible to put it, but please be sure to contact the hotel.Do you have a blanket
It is available as rental equipment.
Please contact the front desk.(Extension number 9)Do you have coffee
Free instant coffee is available for each guest in all rooms.Please tell me the recommended cafes in the surrounding area and in this facility
If it is the closest, there is Starbucks Coffee in the AEON Mall
If it's a famous coffee shop
Cafe Tirol
Hidari 7, 8 3-jo-dori, Asahikawa C…Continue readingIs there a barbecue facility?
We do not have BBQ facility.Please understand.Can you send me the hotel pamphlet?
Please feel free to take our brochure which is available at the lobby in front of the front desk.
If you wish to send it by mail, please con…Continue readingDo you have a curling iron
There is no curling iron, so please bring your own if you need it.Is there a car rental company / store nearby?
There are several car rental companies within walking distance.
We will explain on the map at the front desk.Please tell me the flowering situation of cherry blossoms in spring
Every year in Asahikawa, it is from the end of April to the beginning of May.Do you have a toothbrush
Yes.I have a toothbrush.
It is on a sink in guest rooms. Please feel free to use it.Do you have drinking water
The tap water in the room is drinking water.
In addition, there is a water server with a water purifier in the refrigerator in the accommoda…Continue readingDo you have a plan with dinner
No, we do not have accommodation plan with dinner.
Reservation / Inquiry
If you have any questions, please contact us.