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- Frequently Asked Questions
Frequently Asked Questions
0166-29-3255
- 【Hotel / Guest rooms】
Do you have a stroller
We do not have stroller. - 【Hotel / Guest rooms】
Is it possible to change the size of the indoor clothes (yukata)?
Yes, available.
Please contact the front desk (extension number 9). - 【Hotel / Guest rooms】
Do you have indoor clothes (yukata) for women?
There is no special Yukata for Ladies.
Adult indoor wear (pajamas type divided into upper (5 minutes sleeves) and lower (7 minutes length)) …Continue reading - 【Hotel / Guest rooms】
Do you have a large size indoor clothes (yukata)?
Adult indoor wear (pajamas type divided into upper (5 minutes sleeves) and lower (7 minutes length)) is available up to LL size. - 【Hotel / Guest rooms】
Do you have a yukata
Adult indoor wear (pajamas type divided into upper (5 minutes sleeves) and lower (7 minutes length)) is available from S size to LL size.
We…Continue reading - 【Hotel / Guest rooms】
Do you have a towel
Face towels and bath towels are available in all guest rooms. - 【Hotel / Guest rooms】
Do you have a hairdryer
A hair dryer is available in all guest rooms. - 【Hotel / Guest rooms】
What are the amenities for children and toddlers?
Amenities below are available for elementary students and below.
■ Bath chair
■Bed guard
■Children's tableware(Restaurant)
■Children's chai…Continue reading - 【Hotel / Guest rooms】
The room is cold, what should I do?
There is an air conditioning panel on the wall above the bed.From that panel, it is possible to switch between cooling and heating, and adju…Continue reading - 【Hotel / Guest rooms】
The room is hot, what should I do?
There is an air conditioning panel on the wall above the bed.From that panel, it is possible to switch between cooling and heating, and adju…Continue reading - 【Hotel / Guest rooms】
The room doesn't turn on, what should I do?
There is a key box near the entrance.When you insert the card part of the key into the key box, the power turns on in conjunction with it. - 【Hotel / Guest rooms】
Do you sell tea in the room?
We do not sell tea bowls. - 【Hotel / Guest rooms】
Can I borrow more than one room key?
Two room keys can be provided per room. - 【Hotel / Guest rooms】
Can I make an international call from my room?
I am sorry.International calls are not available. - 【Hotel / Guest rooms】
Can I make an outside call from my room?
I am sorry.Not available for use. - 【Hotel / Guest rooms】
Please tell me the recommended room
For couples and families, we recommend the "Twin Room" (21 to 23㎡).
On a clear day, you can enjoy the view of Daisetsu Mountains, so please …Continue reading - 【Hotel / Guest rooms】
Is there a room with an open-air bath?
We do not have guest rooms with private out-door bath. - 【Hotel / Guest rooms】
Do you have a smoking room
All rooms are non-smoking.
If you want to smoke, please use the smoking area on the facility (3rd floor). - 【Hotel / Guest rooms】
Do you have a non-smoking room
All rooms are non-smoking.Please refrain from electronic cigarettes. - 【Hotel / Guest rooms】
Can you lay out the futon
All rooms are Western-style rooms (beds), so futons are not available. - 【Hotel / Guest rooms】
Do you have an extra bed
Unfortunately, we do not have extra bed.
Please reserve another room when you need an extra bed. - 【Hotel / Guest rooms】
Do you have a crib or a baby comforter?
We can lend the following items for infants, free of charge.
■Crib
■Bed guard
Please contact us by phone (0166-29-3255) at the time of book…Continue reading - 【Hotel / Guest rooms】
Can i eat in the room
Basically, breakfast is not served in the room. - 【Hotel / Guest rooms】
Is the bath in the room a hot spring?
In guest rooms, hot water (cold mineral spring water heated up at the right temperature for bathing) is available for taking a bath. - 【Hotel / Guest rooms】
Is the room barrier-free?
Partially universal design.
The room has a step in the bathtub. - 【Hotel / Guest rooms】
Can I use the internet in my room
Free wi-fi service is available in all rooms and area.
Available with your smart phone, tablet and wi-fi equipped device.
Connection setting…Continue reading - 【Hotel / Guest rooms】
How big is the room
The size of the guest rooms are as follows.
・Twin rooms:21-23㎡
・Semi-double guest room:15.5㎡ - 【Hotel / Guest rooms】
How is the view from the room
On a clear day, you can see the Daisetsuzan Mountains from the twin rooms.
*There are some rooms with less enjoyable view depending on room …Continue reading - 【Hotel / Guest rooms】
Can I pay the room rate one by one?
Yes.You can pay one by one.
*Payment may take some time.Please come to the front desk with plenty of time. - 【Hotel / Guest rooms】
Can I get an invoice and transfer it later?
No.Invoice payments cannot be accepted.
Please understand.
Reservation / Inquiry
If you have any questions, please contact us.